Privacy Policy

At Emryss Pty LTD ("Emryss," "we," "us," or "our"), we are committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us or visit our website. By accessing or using our services, you agree to the collection, use, and sharing of your information as described in this policy.

1. Information We Collect

We may collect the following types of personal information in accordance with POPIA:

Personal Information: Name, contact details (e.g., email, phone number), physical address, and job title.
Business Information: Company name, business address, and other relevant business details.
Financial Information: Payment details for transactions.
Usage Data: Information about how you use our website, including your IP address, browser type, pages viewed, and browsing patterns.
Communication Data: Any information provided during interactions with us, such as inquiries, feedback, or requests.

2. How We Use Your Information

We process your personal information for the following purposes:

Service Delivery: To provide and manage the products and services you request.
Customer Support: To respond to your inquiries and provide customer support.
Transaction Processing: To process payments and manage your account.
Marketing & Communications: To inform you about our products, services, and special offers, with your consent.
Legal Compliance: To comply with applicable laws and regulations, including reporting obligations.
Business Operations: For internal analysis and business operations, including service improvements and security monitoring.

3. Legal Basis for Processing

We process personal information based on one or more of the following legal grounds:

Consent: Where you have provided clear and explicit consent.
Contractual Necessity: Where processing is required to fulfil a contract or service request.
Legal Obligation: Where processing is necessary to comply with legal obligations.
Legitimate Interests: Where processing is required for our legitimate business purposes, such as improving services or responding to inquiries.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share it with:

Service Providers: Third-party service providers who help us with business operations (e.g., payment processing, hosting), bound by confidentiality agreements.
Legal and Regulatory Authorities: When required by law or to protect our legal rights.
Business Transfers: In the case of a merger, acquisition, or asset sale.

5. Data Security

We are committed to ensuring the security of your personal information. We implement appropriate physical, technical, and organisational measures to protect your data from unauthorized access, loss, or misuse. However, no system is completely secure, and while we do our best to protect your information, we cannot guarantee its absolute security.

6. Retention of Information

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When no longer needed, we will securely destroy your data.

7. Your Rights

Under POPIA, you have the following rights regarding your personal information:

Right of Access: Request access to the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Deletion: Request deletion of personal information when no longer necessary or processed unlawfully.
Right to Object: Object to the processing of your personal information under certain circumstances.
Right to Withdraw Consent: Withdraw consent where processing is based on consent, without affecting the lawfulness of processing prior to withdrawal.

To exercise these rights, please contact us using the details provided below.

8. Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities of our website.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be posted on this page, and we encourage you to review it regularly.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Emryss Pty LTD
41 Shelton Lane, Harmelia, Germiston, Gauteng
Tel: 081 463 5273 / 083 380 5559
Email: yubin@emryss.co.za

By using our services or visiting our website, you acknowledge that you have read and agree to the terms of this Privacy Policy.